These terms are an agreement between Tathom Group, trading as Tathom Virtual Assistants, of Kingston, Jamaica (“Tathom Virtual Assistants”, “we”, “us”) and the business or person signing up (“the Client”, “you”). By ticking “I agree” at sign-up, subscribing or paying for a plan, you accept these terms.

1. Services

1.1 We provide a dedicated virtual assistant (“the Assistant”) who works remotely for the number of hours each month in your chosen plan.

1.2 The Assistant carries out general virtual assistant tasks, which may include inbox and email management, calendar management and scheduling, data entry and admin, customer follow-ups, online research, social media scheduling, and other tasks we agree in writing.

1.3 Not included: legal, accounting, tax or financial advice; handling your funds or making payments for you; regulated professional services; and any task that is illegal or can’t reasonably be done remotely.

1.4 Assistants are provided at three experience levels: Essential (up to 2 years), Professional (2–5 years) and Elite (5+ years).

1.5 We may use trusted partners and subcontractors to provide the Assistant. We stay responsible to you for the services under these terms.

1.6 One point of contact: all communication about the services goes through us. You send tasks, feedback and requests to us, and we manage the Assistant. The Assistant works behind the scenes and won’t contact you directly unless we agree otherwise.

2. Plans and hours

2.1 Plans are 40, 80, 120 or 160 hours per month. Current prices are shown on our Pricing page.

2.2 Unused hours do not roll over to the next month and are not refunded.

2.3 Extra hours are worked only with your written approval (email or WhatsApp is enough) and billed at your plan’s hourly rate on your next payment.

2.4 Upgrades take effect from the start of the next billing month, or sooner if we can arrange it. Downgrades need 30 days’ written notice.

2.5 The Assistant works on business days during the hours agreed at onboarding. Public holidays in the Assistant’s country may affect availability; we’ll tell you in advance where possible.

3. Fees and payment

3.1 Fees are charged monthly in advance in US dollars. Your first payment is due before the Assistant starts.

3.2 If you pay by subscription (for example PayPal), you authorise us to charge your chosen payment method each month until you cancel. If you pay by invoice, each invoice is due within 5 days.

3.3 Fees exclude taxes. Any applicable taxes are added. You pay any currency conversion, bank or card fees charged by your own payment provider.

3.4 Late or failed payment: if a payment is not received within 7 days of its due date, we may pause the services until it is paid. Hours lost during a pause are not made up or refunded.

3.5 We may change prices with at least 30 days’ written notice. New prices apply from the first billing month after the notice ends.

3.6 Fees already paid are non-refundable, except where we end the services without cause (clause 4.4) or under our satisfaction promise (clause 4.7).

3.7 Founding-client offer: while available, founding clients pay 15% less for their first 3 monthly payments, after which the regular price for their plan applies automatically. We may ask founding clients for an honest review; leaving one is optional and doesn’t affect the service. Spots are limited and the offer may end at any time without affecting clients who have already joined. Founding clients also keep the regular monthly price for their plan as it was when they joined (the “price lock”) for as long as their subscription continues without a break. If they change to a different plan, or cancel and later rejoin, the prices current at that time apply.

4. Term and cancellation

4.1 Your plan starts when your first payment is received and continues month to month. There is no minimum term.

4.2 Either party may cancel with 30 days’ written notice (email to hello@tathomva.com is enough). You pay for the services during the notice period, including any billing month the notice period runs into. If you pay by subscription, we will cancel the subscription so you are not charged after the notice period ends.

4.3 Either party may end the services immediately by written notice if the other seriously breaks these terms and does not fix it within 7 days of being asked to, or becomes insolvent or stops trading.

4.4 If we end the services for any reason other than clause 4.3, we will refund fees paid for days after the end date.

4.5 If a payment is more than 14 days overdue, we may end the services immediately. All unpaid fees, including for the notice period, remain payable.

4.6 When the services end, the Assistant stops work and each party returns or deletes the other’s confidential information.

4.7 Satisfaction promise: if you’re not satisfied within the first 14 days after your Assistant starts, tell us in writing within that period. You can choose either a replacement Assistant at no extra cost, or to end the services and receive a refund of your first month’s fee for the days remaining after your request. This applies once per client.

5. Your responsibilities

You will: give clear instructions and the information, logins and tools the Assistant needs; use your own accounts and software licences and give only the access each task needs; share passwords securely (for example through a password manager) and remove the Assistant’s access when the services end; ask the Assistant to do only lawful tasks, and not to make purchases, move money or sign anything for you unless we both agree in writing; review the Assistant’s work and tell us promptly about any problems; and send requests to change scope, hours or the Assistant through us.

6. Confidentiality and data

6.1 We keep your confidential information private and use it only to provide the services, and we make sure the Assistant and any subcontractor are bound by the same duty. Confidential information means non-public information about your business, customers, finances, systems or plans.

6.2 We may disclose confidential information if required by law, and will tell you first where allowed.

6.3 Where the Assistant handles personal data for you, we process it only on your instructions and take reasonable steps to keep it secure, in line with the data protection laws that apply to you and to us. See our Privacy Policy.

6.4 Everything the Assistant creates for you belongs to you once the related fees are paid.

7. Your assistant

7.1 We aim to match you with an Assistant within 5 business days of your first payment and completed onboarding form.

7.2 If the Assistant is absent for more than 2 business days in a row, we will arrange cover where possible or credit the lost hours.

7.3 You may ask for a different Assistant at any time. We will arrange a replacement, usually within 5 business days, at no extra cost. We may also replace the Assistant if they leave or are unavailable, with a handover.

7.4 Non-solicitation: while you are a client and for 12 months after, you will not hire or engage the Assistant (or any assistant introduced by us) directly or through another company. If you do, you will pay us a placement fee equal to 3 months of your last monthly fee.

8. Liability

8.1 We provide the services with reasonable skill and care but do not guarantee any particular business result. You are responsible for checking the Assistant’s work before relying on it.

8.2 We are not liable for loss of profit, revenue, business or data, or any indirect loss; loss caused by your instructions or systems or your failure to meet section 5; or delays caused by events outside our reasonable control.

8.3 Our total liability is limited to the fees you paid in the 3 months before the claim arose. Nothing in these terms limits liability that cannot be limited by law.

8.4 You will cover our losses from any claim caused by tasks you asked the Assistant to do in breach of the law or these terms.

9. General

9.1 We and the Assistant are independent contractors, not your employees, partners or agents.

9.2 Notices must be in writing by email. Our address for notices is hello@tathomva.com.

9.3 These terms, together with your plan details, are the whole agreement between us about the services. We may update these terms with 30 days’ notice; changes apply from your next billing month after the notice ends.

9.4 Neither party may transfer this agreement without the other’s written consent, except that we may transfer it to a company in the same group.

9.5 If any part of these terms is found invalid, the rest still applies.

9.6 These terms are governed by the laws of Jamaica. We will first try to settle any dispute in good faith; if we cannot within 30 days, the courts of Jamaica will decide it.